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Contributing writer at Crackyl Magazine.
The desire to assist in an emergency demonstrates the spirit of a true first responder
Understanding the unique strain on dispatchers can reduce their stress and improve call outcomes.
Peer support succeeds only when trust is earned, built, and lived every day.
When we design rollouts around our lifeline dispatchers, we cut errors, ease cognitive load, and strengthen public trust
Understanding the emotional toll on 911 dispatchers
Believing we are not first responders adds yet another weight onto our already overloaded shoulders
Due to being removed from the scene, many dispatchers do not get the end of the story that started so terrifyingly in their ear
Moral injury is no different than any other type of trauma injury; experiencing it does not make the dispatcher broken, unfixable or damaged for life